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Request Rates
Procedure B4
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Request Rates Procedure:
1. Step 4 of brokerage begins with a Request Rates Procedure using the Business Message Service to request actual annual Rates details from a selected supplier.   A customer Letter of Authority (LoA) is attached to the business message to the supplier.   As an alternative, rates can be extracted directly from tariff details that have been uploaded from each supplier.
2. New proposed contracts are created with the energy rates for the actual consumptions transcribed fromt he current contract.   Customer spend is deduced when the rates and consumption. Customer saving may be deduced when the existing customer spend is known.

B4 Business Message Service:
1. When a request rates is needed, the B4 button on the service is pressed to make it happen for a selected supplier.   A set of request rates procedures may be triggered for different suppliers.
2. The B4 button is only available when an existing current contract has an actual consumption.
3. A public envelope email message is sent to the selected supplier email address with a suitable subject line.
4. The supplier has a choice to (1) opt-in, (2) opt-out or to (3) ignore the public email message.
5. When the supplier clicks to opt-in, they are shown the Request Rate letter with the Letter of Authority and an optional form for the rates for each dial to be entered.
6. When the supplier enters the rates, the data is automatically stored in a new proposed contract.   The supplier has another option to return a spreadsheet containing the rates that are then transcribed into a new proposed contract.
7. When the supplier clicks opt-out that are not shown the request rates letter and the broker must use alternative methods to request rates.
8. When the supplier ignores the email for four days, the email expires and an alarm message shown to the broker to take alternative action - the email address may be no longer valid.
9. This procedure is safe and secure, and does not leak confidential business data to email service providers in all parts of the world.

B4 Outcome:
1. The outcome of the request rates procedure is a new proposed contract.
2. As a result of rates being added to the proposed contract, total consumption, commission and customer spend may be calculated.
3. KPI of new proposed contracts may be monitored by month, year and total.
5. A broker action message may be shown on the dashboard as a type of service task where the supplier opts out or ignores the request for rates.

Document Control.
1. Document Title: Request Rates Procedure.
2. Description: Bespoke Application Service: Request Rates Procedure.
3. Keywords: Bespoke Application Service, Request Rates Procedure.
4. Privacy: Shared with approved people for the benefit of humanity.
5. Edition: 1.1.
6. Issued: 2 Jan 2018.