Quality Manual

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1. Quality Manual:

1. The company comply with ISO 9001 Quality Management Standard (QMS) with this Quality Manual and Quality Management Service. Quality Management Service (QMS) may also be known as Quality Assurance (QA).

2. This Quality Manual is based on two Critical Success Factors (CSF) as:

(1) The company is strategically governed with Policies that are continually reviewed and revised by Board members.

(1) The company is tactically managed with Procedures that are continually improved to increase productivity, increate effectiveness and to reduce the time to deliver.

3. The Quality Manual acts as an index to all documented procedures that people working with the company shall follow.

4. The Quality Manual acts as a register of approved activities with associated hazards and control measures.

2. Glossary of Terms:

1. Every project is a contract to deliver documented Client Objectives.

2. A method statement is a Procedure to deliver a documented Client Objective.

3. Client Objectives may be fragmented into one or more Work Packages.

4. Each Work Package has a contracted cost, contracted time and contracted quality.

5. A Work Package is a unit of work that can be measured, verified and paid for by the client when it is complete and correct.

6. The Daily Activity Briefing schedules named Activities to be undetaken that day.

7. Each Activity is associated with one or more Hazards to groups of people with a consequence and risk assessment.

8. Each Hazard is associated with one or more Control Measures with a residual risk.

3. Governance:

1. The Quality Management Service (QMS) is an online application with information that enables the Board of Directors govern the company in accordance with published policies.

2. The Board of Directors are responsible to ensure that the client gets what they have requested and what they have paid for - the QMS is a mandatory way to gather the evidence needed to prove this is delivered.

3. Every project exists for the exclusive benefit of the client who pays and that payment includes copyright to all the Intellectual Property created by the project.

4. The Board of Directors have chosen to be honest, open and transparent with the client at all stages of the project to the degree where all project information is shared in real-time.

5. The client does not have to request any project information, they are automatically granted 24*7 access to all project information because that is good governance.

4. Client-Centric Projects:

1. The client and the clients objectives are at the heart of everything that happens on a project.

2. The client is informed of all plans including method statements, of when a work package begins and when a work package concludes.

3. A client representative is invited to verify (and sign-off) that each work package is complete and correct as soon as the site manager has checked the work package.

4. The invoice from the supplier to the client will include one or more work packages that the client knows have been completed and has had the opportunity to verify and signed off the work package.

5. A work package is a measurable part of a contracted project that may include:

(1) An agreed deliverable (work package) with a contracted price.

(2) A number of hours of labour with a contracted rate per hour.

(3) A number of days of contract hire with a contracted rate per day.

(4) A number of purchased supplies with a contracted price.

6. Client representatives may each choose their preferred access rights as:

(1) Sign-in rights to view the project diary and all associated documents as and when they choose.

(2) A daily email to show the project diary as an index to all days documents.

(3) A weekly email to show the project diary as an index to all the weeks documents.

7. Project information is shared with the client in an honest open and transparent way with an expectation that the client will treat personal information in compliance with Data Protection Regulations. For the duration of the project, Intellectual Property rights remain with the supplier, but shared with the client. When the client pays for the project, Intellectual Property rights are transferred to the client.

8. Policy: Work must result in a benefit to the client that is paid for by the client - any other work must not be done - being paid is a mandated part of all work done.

9. Policy: Any work done that does not include evidence of the work done - is as if the work was not done and shall not be paid for - evidence is a mandated part of all work done.

5. Competitors:

1. It is understood that some construction companies choose to keep all documents close to their chest and keep their clients in the dark about what is happening each day.

2. Evidence shows that more than 10% of construction companies stop a project when partly complete because of cash flow limits - the company never informed the client that they did not have a finance plan to fund the project.

3. In many cases, the client has ultimate responsibilities for on-site health and safety, yet some construction gang leaders may not share with the client all risk assessments and details of control measures that should have been taken.

4. It is hard to imagine how a construction company that does not have a quality management service can expect to deliver a project to an agreed quality, to an agreed date and to an agreed price. In fact, the client is gambling with their project when hoping that a construction company that has inadequate governance, inadequate quality management and inadequate information sharing can be expected to deliver their project.

6. Project Accounting Procedures:

1. Account management is an inherent part of every procedure - it is not permitted to undertake any work without gathering evidence of the cost of that work. Accounts are not optional, they are a mandated part of everything that is done.

2. Every activity is recorded as a task with one of the following cost codes:

(1) Account Work Package where a contracted deliverable is verified by the client as complete and correct.

(2) Account Labour where contracted on-site work hours are verified by the client as billable.

(3) Account Hire where contracted contract hire is verified by the client.

(4) Account Supplies where contracted supplies are delivered and verified by the client.

3. A client invoice is for one project and must show invoice lines for one or more of above account tasks.

6. Personal Accounting Procedures:

1. Contractors may bill the company by creating a task with one of the following cost codes:

(1) Account Labour where contracted on-site work hours are verified by the site manager as billable.

(2) Account Expense where published allowances for travel and subsistence are claimed with receipt evidence.

(3) Account Supplies where approved supplies are purchased for and behalf of the company with receipt evidence.

3. A personal invoice must be for one or more of the above tasks.

7. Method Statement:

1. Every project shall have a specific overall project Risk Assessment and Method Statement (RAMS) that is created as part of the project initiation procedure.

2. The project RAMS may be a clone of a generic RAMS that is reviewed and revised into what is applicable to the project.

3. The project RAMS must contain a Method Statement that is a list of activities to be undertaken in a logical sequence.

4. The Method Statement shall identify the Work Packages that can be measured and verified by the client - every work package has a agreed price.

5. A role of the Site Manager is to identify when each work package is complete and correct, and have it signed off by a client representative. Each work package sign-off acts as a preview to a client invoice that shall follow as scheduled.

8. Activity Register:

1. The project RAMS identifies a series of activities and each activity must be risk assessed. The Risk Manager has implemented a policy to be fully compliant with ISO 31000 Risk Management Standard (RMS).

2. The company operate an online register of hazards and control measures for each activity.

3. The project RAMS identifies these hazards and control measures with risk measurements to ensure that risks are minimised to acceptable levels.

4. Each day, a Daily Activity Brifing (DAB) is created by the Site Manager and it identifies the activities that are scheduled to be done that day.

5. Each named activity is cross referenced with the hazards and control measures that must be applied to that days work. The activity register has an objective to eliminate errors of omission - every DAB contains a risk assessment for that day.

6. Risk is measured as Consequence * Likelihood = Rating. Consequence and Likelihood have a (color coded) value of 1 to 5. Rating has a value of 1 to 25. Colour coding: 1 = green, 2 = yellowgreen, 3 = ivory, 4 = moccasin (pink), 5 = red.

7. As a policy, the Risk Manager has stipulated that no activity shall be permitted that has a Catastrophic or Servere consequence, regardless of the likelihood. Methods of working must be devised to eliminate the possibility of bad things happening. Never work with asbestos.

DATA:

1. Activity: name (64).

2. Hazard: name (64).

3. People: title (32 or list).

4. Consequence: title (32 or list).

5. Risk Assessment: Consequence, Likelihood, Rating.

6. Control Measure: description (512).

7. Residual Risk: Consequence, Likelihood, Rating.

Policies and Procedures

21. Site Manager Resonsibilities:

1. The Site Manager is responsible to the company and to the client for the safe and profitable delivery of the clients contract.

2. Each day the Site Manager shall create online evidence by way of:

(DAB) Daily Activity Briefing scheduling activities to be undertaken that day. The DAB shall include a schedule of deliveries and collections for that day. The DAB shall include a risk assessment for the activities scheduled.

(DEC) Daily Excavation Checklist and other permits as applicable for the day.

(DTL) Daily Task List of all incidents and events of the day with photographic evidence.

(DWP) Daily Work Package with agreed price and optional client sign off when deliverables are complete and correct.

(DCH) Daily Contract Hire List with hire price.

(DPS) Daily Purchased Supplies List with supplier price.

(MIN) Minutes of Meeting as required.

3. Each person is responsible to the company and to the client for the safe and profitable delivery of the clients contract.

4. Each day each person shall create online evidence by way of:

(DOS) Daily On-Site Register of people working on-site that day noting their work place.

(DPC) Daily Pre-Start Checklist by each person working on-site.

(DTS) Daily Time Sheet by each person working on-site with optional costs where applicable.

(HAV) Daily Hand and Arm Vibration Sheet by each person working with such equipment.

(DEF) Daily Expense Form by each person claiming travel and subsistenace allowance.

5. By the end of each day the Site Manager shall verify project accounts to include:

(DWP) Account Package with agreed price for each deliverable that is complete and correct.

(DCH) Account Hire with hire price.

(DPS) Account Supplies with supplier price.

(DTS) Account Labour for labour billable by the hour.

6. By the end of each day the Site Manager shall verify personal accounts to include:

(DTS) Account Labour by each person to ensure that billable hours are complete and correct. A person without a daily time sheet will not have the day shown on their weekly invoice and they will not be paid for the day.

(DEF) Account Expense by each person to ensure that travel and subsistenace allowances are complete and correct.

22. Payment Policy:

1. Each person is paid by the client, however with some projects, people may be paid an advance by the company pending payment by the client.

2. Each day each person shall clock in, clock out and manage their personal time sheet.

3. Each day each person shall manage their own HAV time durations and shall ensure they do not exceed any of the thresholds assigned by the Site Manager.

4. Each day each person shall enter their own expense claims for travel and subsistence.

5. Automatically at the end of the week (Sunday evening) each persons invoice to the company shall be created. Each person may view their own personal diary and view their own invoices.

6. A persons invoice contains a line item for the billable hours worked each day and a line item for each expense allowance claimed. The total amount earned must have CIS deducted and paid directly the HMRC on behalf of the person. Payment is scheduled for bank transfer within 7 days of the invoice being created.

7. If a persons works for days 1 to 5 of a month, their invoice will be created on day 7 with the bank transfer scheduled for day 14.

Document Control.

1. Document Title: Quality Manual.

2. Description: Quality Manual, policies and guidelines.

3. Keywords: Quality Manual, policies and guidelines.

4. Privacy: Shared with approved people for the benefit of humanity.

5. Edition: 1.1.

6. Issued: 2 Jan 2018.