| 5.4 Improvements
03 Artificial Intelligence Research | |
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| Ask Eliza | | The majority of professionals and business leaders feel that parts of their job could be automated. A move that would significantly reduce the burden of mundane tasks that do not address core role functions, according to a recent survey from WorkMarket. The resulting report, 2020 InSight Report: What AI and Automation Really Mean For Work, reveals that the majority of employees believe automation would save at least an hour of their time during the work day. With this, they would direct more of their energies to perfecting the quality of other projects, while finding ways to better serve customers. What is more, business leaders believe that workforce automation would be relatively easy to implement. Given the advantages, many organizations are already making this transition. | | Automation stands ready to free human workers from tedious non-core tasks so they can focus on what they are most passionate about, and what delivers the most value, according to the report. While the narrative around automation has suggested that only the most junior employees will see their jobs impacted by automation, there is as much or more opportunity for automation in the executive ranks. The most senior business leaders report wasting more hours on non-core tasks like expense reporting - exactly the same kinds of tasks that are ripe for automation. While AI is still in its infancy with regard to work, more than half of business leaders expect to implement work automation in the coming years. A total of 200 business leaders and 202 employees took part in the research, which was conducted by KRC Research. |
| Differences | | People are very good at forgetting to do things, while Eliza is very good at never forgetting to do things. | | People have a memory that decays, while Eliza has a memory that never decays. | | People are limited by: religion, politics, faith, belief, gender, culture, sexuality, age, tribe, cast, glory, moral, sarcasim, ambition, humanity, phobias, truth, weight, shame, ethnicity, law, ethics, colour, family, pleasure, medical condition, holiday, disability, indulgence, pride, illness, greed, travel, fitness, wellbeing and many other things. Eliza is not limited by such concerns and is able to provide more effective advice that is not biased by such personal limitations. | | People are very good at recruiting people like themselves, while Eliza is very good at hiring people with the right skills to complete a specific job. | | People are very good at thinking outside the box of projects that fail 80% of the time, while Eliza initiates projects inside the box that do not fail. | | People invest their taxed income in gambling with odds that are ten million to one against them winning, while Eliza will not invest in any kind of gambling. | | People invest their taxed income on ornaments, jewelry, brands and things of no material benefit, while Eliza will not invest in things that have no measurable benefit. | | People will invest an hour or more of their limited time to author a nice document, while Eliza will generate an equivalent document in a tenth of a second. | | People have the right to spend their taxed income on entertainment, passive sports, pleasure and indulgences, while Eliza will only spend her income on self-improvement and growth. |
| How Automation Can Boost Employee Performance | | Employees spend a big part of their workday doing mundane tasks. Find out how they would increase the value of their contributions through IT-enabled automation. |
| Machine Migration | | 74% of the business leaders and employees surveyed believe that at least parts of their job could be automated. In practice, many employees had little idea of the capabilities of automation and based their decisions on films. |
| Tedious Distraction | | 52% of the employees said they spend at least 10% of their work day on mundane tasks that do not serve a core purpose of their job description. In practice, job descriptions exist to stop people becoming more powerful and worth more - job titles stop people doing what is needed to eliminate useless tasks. |
| Roadblocks | | 29% of the employees said IT issues keep them from doing work that is important and that they care about, while 18% said the processing of raw data is keeping them from doing this. In practice, IT is fighting a loosing battle of survival by stopping other people being more productive and making IT less important. IT may exist only for the preservation of IT and not for the benefit of the firm. |
| Efficient Engine | | 57% of the employees believe that the automation of routine tasks could save at least an hour of their time during the work day. If people who are not automation experts imagine that 15% of their tasks can be automated, then an automation expert may be able to increase that to a 30% saving in the cost of doing business. |
| Self-Improvement | | 46% of the employees said automating tasks would enable them to spend more time perfecting the quality of other projects and 28% said it would allow them to find ways to go above and beyond for clients. A key factor holding people back is the lack of automation as better tools to do their job in a more effective and productive way. |
| Top Tasks Currently Being Automated | | IT tech functions: 45%, Processing raw data: 38%, Time entry: 38%, Billing accounting: 38%, Client invoices: 28% |
| Can Do, Part I | | 61% of business leaders said that workforce automation would be at least somewhat easy to implement in their industry over the next 12 months. |
| Can Do, Part II | | 54% of business leaders said that data processing would be the easiest function to automate, while 43% cited accounting and finance tasks. |
| Business Leaders List of Automation Advantages | | Reduction of manual errors: 52%, Better quality work: 45%, Increased speed: 43% |
| Business Leaders List of Automation Risks | | Loss of personal touch: 37%, Potential for job losses: 30%, Employee inability to adapt: 26%, Employee inability to understand: 30% |
| Document Control: | | 1. Document Title: AI Research - Ask Eliza. | | 2. Reference: 165403. | | 3. Keywords: ITIL ELIZA AI Research. | | 4. Description: ITIL ELIZA AI Research. | | 5. Privacy: Public education service as a benefit to humanity. | | 6. Issued: 7 Sep 2017. | | 7. Edition: 1.1. |
| Commentary | | 1. Like so much research, time is the missing factor. The fact is that AI has started, everything quoted will happen, just the time scale of when is to be questioned. | | 2. In my lifetime, I saw the birth of the transister that is at the heart of circuit boards that make up all electronic goods. My grand parents saw the birth of the first flight and flew in a Jumbo jet to Australia. My first IBM computer that ran BR cost more than 4 million pounds, but my tablets with more processing power cost less than 40 pounds. | | 3. Research may measure a persons fear of change. People who are comfortable, do not want anything to change their comfort level. In practice, simple economics drives AI. When it is cheaper to use a machine than a person, then the machine is used without any emotion. When will it be cheaper to do most bookeeping and broking by automation? - NOW, with the free benefits of less errors and nothing is forgotten. | | 4. Some people are shy and reluctant to ask an electronic box anything, as if they could ask a question that may demonstrate their lack of intellect. Ask Eliza is limited by the imagination of people, how shy people are about asking for more and by people who fear change. Some people will embrace AI and do very well, while most will be fearful of AI and wonder why they have become unemployable. |
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