| 1.5 HRM
24. About Our Portfolio | |
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| Booking Services: | | The drag-and-drop diary forms the heart of many application services where assets of scheduled such as loan car bookings and accommodation bookings.. Bookings periods can be in 15 minute blocks for an appointment booking service or daily blocks for loan cars or weekly blocks for holiday homes. | | A booking service brings together and schedules customers against some fixed asset - a service that includes customer relationship management, work-in-porgress and fixed asset management. Management information provide dashboards to view at a glance the state and utilization of fixed assets and monthly accumulations with annual trends. |
| Finance Services: | | Each application service will generally incorporate some financial transactions that record costs and revenue in multiple currencies with tax accrual and cash flow forecasts. Financial transactions may include a value chain for assignment of revenue to many cooperating companies who may be involved from insurer, broker, provider, dealer and customer. | | Management information accumulates transactions by the calendar month to show real-time revenue and costs - business can be seen taking place in the screen. |
| Quality Management Service (QMS): | | Quality Manual publication with operating procedures is mandated by companies that need to project their QMS credentials. The quality manual and all updates must be published to relevant staff and some evidence train is needed to ensure that applicable staff read all apropriate operating procedures. | | A good Quality Manual is a living document that is subject to continual improvement as procedures are optimised and defects are eliminated. These are mandated services for most companies in the transport industry. |
| Road Traffic Act: | | It is a legal obligation on all Executives to provide an adequate system to record who and when any corporate pool car is used. Law enforcement can require a company to demonstrate a complete and correct record of who was responsible for driving a pool car at any date and time. | | Where the Executives are not able to demonstrate adequate system for recording the use of pool cars, then the Executives are personally and criminally liable for all fines and speeding points that may be accumulated. A simply booking service where a person can quickly book a car out and book the car back in when they return will ensure that the obligations fo the Road Traffic Act are complied with. |
| Energy Agentage: | | Purchasing energy (and related services) for businesses demands the involvement of expert brokers who understand the market and can make bulk deals directly with energy providers. Where any company is paying more than domestic rates for energy, then a professional energy broker will be able to save money year on year. | | Customer Relationship Management is at the heart with details of the electric and gas meters installed at each location. Contracts with suppliers need details booking of renewal dates and estimation of power consumption to get the best deal. The booking diary helps to manage all the little tasks that are needed to negotiate with many suppliers to get the best price and handle transfers, disconnections and connections. |
| Insurance Services: | | Brokerage of marine, motor and aviation insurance involving a value chain of Agent, Agent, Managing General Agent and Owner is supported in multiple languages. Proposal data is captured, quotations are calculate according to scheme rules and an approval mechanism will ensure that all parties can view at glance the state of the portfolio. | | Financial transactions are captured and presented as management information, bordereau reports and projections. Because location is of little consequence, people working on the road and in different locations can cooperate to operate theinsurance service. |
| Insurance Stability: | | Selling insurance via brokers is a viable B2B service that can become fully automated when a comprehensive scheme can be designed. A public web site to sell insurance directly is not viable because it would demand a multi-million pound marketing budget. | | Some insurance companies may not have comprehensive schemes that can deliver fully automated quotations without suffering manual approval costs. By avoiding credit cards and selling 30 day credit terms via brokers, a viable business model can exist for many years to come. |
| Day Insurance: | | Charter vessel/vehicle/asset owners need a day insurance scheme to transfer liabilities to their customers. When an asset is chartered the owner can arrange a days insurance for the customer - the customer pays an administration fee to the owner. This is a new business opportunity that we have proven with cars and may mirror the business with vessels. |
| Import-Export: | | Frieght Logistics: provides a stock control service with import by air, train, ocean and road to replenish stock according to business rules. Sales are handled by an export service that picks from stock and dispaches goods by air, train, ocean and road to all parts of the world. | | Multi-Lingual services are provided so people in different parts of the world can cooperate and operate the logistics stock control service from their home location. Boundaries such as country do not exist and multiple companies may colaborate in a value chain to bring goods to customers and consignments to consignees. |
| Quality Management Service (QMS): | | Non-Conformance: reporting is a critical aspect of ISO 9000 Quality Management, every deviation from the agreed standard must be reported, investigated and resolved. Most corporations are obliged to implement a QMS and to report non-conformance issues so they can be part of a corporate value chain with other companies that must operate to Quality Management standards. | | Corrective Action Planning, meeting notes, follow-up, diary appointments and the scheduling of training to overcome any non-conformance naturally are included in the service. |
| Claims Service: | | Claims involving surveyors, lawyers, loss adjusters, law enforcement and government agencies must cooperate with shared information to gather data before a claim can be issued. The flow of information must be very secure above the standard of email and may include photographs and personal medical information of a sensitive nature. | | Claims handling may involve several parties with different claims and complex loss estimations. Analysis of where claims take place, where exisitng risks may need to be reapraised and a mass of detailed analysis form part of the claims handling service. |
| Drama: | | Theme policies are moving in two opposing directions: simplified with less colour, but the need to dramatically highlight exceptions. Colour is so subjective that only personal options will match all requirements. Daily users want less colour, but business intelligence needs high drama with lots of colour. |
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