| Companies and Divisions: |
| The ASP group is agile and is continually restructuring to take advantage of new opportunities with only its core five divisions of ITIL providing any solid foundation. In traditional terms, the ASP may be represented as: |
| Studio: its long running print, graphics and video studio dates back to the 1990's and the dawn of web sites with demanding images and the continuation of a traditional print shop; however the emergance of on-demand TV channels has created a boom in video and movie services. |
| Development: using the formal Information Engineering Methodology (IEM) has created the ability to match the business requirements of companies with very responsive application services; what started as an internal need is now a major part of the ASP portfolio. |
| Operation: of multiple remote secure data centers using formal Information Technology Infrastructure Library (ITIL) standards has created a massive shared infrastructure that operated the application services for hundreds of companies in many countries; this equipment investment enables both the development and studio to flurish. |
| Infrastructure: |
| 4.6 Operations Manager with reponsibilties for all server hardware and software, including patch management. |
| 4.7 Facilities Manager with reponsibilties for environmental factors, energy and physical security. |
| 4.5 Problem Manager who has the overall system knowlege to manage the lifecycle of problems and to minimise or curcumvent problems. |
| 4.4 Access Control Manager who grants authorized user the rights to access applicable data and use selected facilities; a privaledge matrix is employed to coordinate data and functions with user roles. |
| 4.3 Request Fulfilment Manager who rapidy responds to change and improvement requests by continually monitoring error messages and unusual behaviour with a degree of pro-active control. |
| 4.2 Incident Manager who manages the lifecycle of incidents and returns things back to normal; on a good day, our Incident Manager does not have anything to do. |
| 4.1 Event Support Manager who analyses log and audit trails to discover events that demand further investigation by other team members. |
| 2.8 Compliance Manager who ensures that all managers comply with legal regulations, international standards and obligations. |
| 2.7 Information Security Manager who builds-in security and integrity into all services and methods of working. |
| 2.6 Business Continuity Manager who manages the business continuity plan (BCP) with disaster recovery, backup methods of working and ensures a non-stop service to authorized users. |
| 2.5 Availability Manager who delivers continual computing services via the cloud for internal and authorized users. |
| 2.4 Capacity Manager who manages the infrastructure to ensure it always has the capacity to match service level agreement obligations and liabilities. |
| 2.3 Risk Manager who identifies areas of stress, threats and vulnerabilities that all Managers must work to overcome or minimise. |
| 2.2 Service Level Manager with responsibilities for each companies unique service level agreement and set of expectations; ensuring that operational managers are well able to match their legal and contracted obligations. |
| 2.1 Catalogue Manager who maintains a common calalogue of application services, companies and authorized user roles that are contracted to be provided. |
| Development: |
| 5.1 Service Evaluation Manager with ISO 20000 quality management responsibilities to measure SLA factors. |
| 5.2 Process Audit Manager who manages internal and external penetration testing, performance benchmarking and process reviews. |
| 5.4 Continual Service Improvement Manager who initiates and delivers continual improvements across all companies. |
| 3.7 Knowledge Manager who runs the knowledgebase of application services, known issues and known solutions. |
| 3.6 Service Asset and Configuration Manager who sets up and documents everything about each application service used by each company. |
| 3.5 Service Validation and Test Manager who validates and test new service releases against documented business requirements. |
| 3.4 Service Release and Deployment Manager who manages and deploys new service releases that match user expectations. |
| 3.3 Development and Customization Manager who assembles and builds new service releases from business requirements where customization of an existing service involves the creation of a new service. |
| 3.2 Planning and Support Manager using PRINCE2 to schedule and coordinate design and development resources according to a published plan. |
| 3.1 Change Manager who project manages improvement requests, improvement requests and defect notices against a priority plan that minimises disuption from new releases. |