| 1.1 Portfolio
01 Automated Data Assistant | |
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| 1.1.01 Eliza: | | Eliza is your Automated Data Assistant (ADA) works 24 hours a day, 7 days a week to do all kinds of prescribed procedures. It is like having an additional workforce that just gets on and does all the work you can can specify. | | ADA is also known as TODAY because she is always signed in and always working. The TODAY functional interface showing who is doing what is provided by ADA. |
| Executive Escalation: | | ADA has a set of data integrity rules and where a rule is triggered after a period of time, then a unified communication (IC) message is sent to the assigned executive. Escalation can involve any number of levels so a problem that is not resolved in one day may be escalated to a higher level the next day and a higher level the day after. ADA has all the resources she needs to get people to resolve an issue, including preventing further data entry when a more pressing data integrity issue remains to be resolved. | | Please see "Unified Communications" (UC) white paper for how ADA can work with UC to replace insecure emails. |
| Spread Sheets: | | ADA can provide a perfect way to phase out error-prone spread sheets with the creation of tabular reports that are complete and correct. ADA lives in a world where no data can be changed, nothing can get lost, no data gets deleted and integrity is very high. ADA can do anything a spread sheet was used for, but ADA is less expensive, has less vacation and does not make errors. | | Please see "User Specified Reports" (USR) white paper for how ADA can work with USR to replace error-prone spread sheets. |
| Who did what when: | | ADA provides executives with a simple service showing the KPI achievements of each person for any date. Its like being able to ask "What did Joe do last Tuesday" - ADA is able to quickly show all activity undertaken without any subjective judgements. | | ADA has access to historical data so questions like "who changed this field to closed" can be quickly shown with the date and time that the field value was changed. Every field value in every record was entered by a named person on a specific date and time - ADA can provide details of who is responsible for every field value ever entered. |
| Security: | | ADA continually monitors every sign in procedure to make sure that criminal behaviour is instantly blacklisted and users having difficulties are assigned a proactive telephone call. ADA prevents criminal behaviours by watching every sign in procedure and using artificial intelligence to identify criminal intent. ADA helps people who are having a sign in problem with keyboard upper and lower case issues or where symbols are not where they think they are. | | ADA is able to send a message to the active support person and tell them to watch what a user is doing with their sign in attempts. Even when numerous people are signing in at the same time in the morning, ADA has the capacity to monitor all users and detect any strange behaviour. |
| Warnings and Errors: | | Every warning and error message that is experienced by a user is verified by ADA to ensure that it is a user data issue and not an application operational issue. Data integrity is a major concern and ADA has rules to ensure that key field values are complete and correct at all times. Where a user creates a series of warning messages, the active support person is asked to monitor what the user is doing and offer assistance where needed. |
| Schedules: | | ADA is monitoring schedules at all times and can trigger messages as and when needed. Account receivable schedule of invoices is a classic automatic procedure that can see all invoices sent to clients early in the morning. ADA can send out newsletters, marketing messages, tariff revision notices and thank you notes to keep clients in the picture with regular correspondence. |
| Archive: | | Every day, just after midnight, ADA will archive yesterdays data to a number of secure remote data centers with encrypted databases. Data is naturally packaged by day, week, month and year - ADA is able to manage these packages and make sure that archive data is frozen so it can never be changed, added to or deleted. An executive data-copy of created on the first day of each calendar month to provide a fall-back in the event of a disaster. |
| Reports: | | ADA is scheduled to create large tabular reports early in the morning when servers are lightly loaded so those reports are ready to be accessed the next day. Trend reports that need access to many months of data are best scheduled for the early hours of each day for performance reasons. A tabular report tends to present many fields from similar records. |
| Business Documents: | | ADA is scheduled to create batches of business documents early in the morning when servers are lightly loaded. Business documents may include invoices, statement, renewals and purchase advice. A business document tends to present one set of fields from a one collection of records. |
| Storyboard: | | ADA is recording what users are doing and is able to replay that data as a storyboard. Where a user has experienced an unusual behaviour, exactly what the user saw and did can be replayed, paused and speeded up. More than one user session can be replayed in parallel so interaction between user actions can be identified and issues resolved. | | ADA manages the real-time operational dashboard used by the support team to see what each user is doing as it happens. Key Performance Indicators (KPI), processing capacity, disk space, memory management, service level, network traffic and related factors are shown on dashboards. |
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