Print this Page
self-service support
4.3 Fulfilment
15. Change My Profile Request
fulfilment manager
Close this Page

4.3.15. Change My Profile Request:
1. Every person has a legal right to view their own profile and have the right to have invalid data corrected.   A legal business obligation is to ensure that all personal information is complete and correct, is fair and reasonable.
2. An effective means to give people their rights is to grant them online access to view and correct their own information.   This "Change My Profile Request" is an example of how compliance with data protection regulations can be effectively deployed.
3. Every item of information gathered about a person must have a documented purpose that is fair and reasonable.   This document identifies the purpose of each item of personal information.

2. Personal Information:
Identifier: the law states that each person must be assigned a unique identifier that does not change.
Email Address: is used for authentication purposes and to communicate critical information such as forgotten pass phrase messages.   In the context of this form being only used by the person who has signed-in, the email address cannot be changed while the person is signed-in.
Full Name: people have the right to change their name as it suites them, however a persons name must not contain invalid symbols or numbers.
Handle: people have the right to assign their own nickname or handle that they use to sign-in with.
Job Title: people have the right to change their job title that appears on documents and correspondence.
Skill: people may have skills that evolve and change from time to time, and may determine what application services are enabled.
Telephone: people may change the telephone number that appears on documents and correspondence.
Mobile: people may change their mobile number that may appear on documents and correspondence.
DOB: people may share their date of birth, or year of birth or birthday with their approved people.
Function: people may select their job function as it pertains to what application services are provided.
Department: people may select their department as it pertains to what application services are provided.
Branch: people may select their branch as it pertains to what application services are provided.   This right may not be granted to all approved people.
Day-of-Week: people may select what days of the week they would like to sign-in.   If an extra day of the week is selected, but not used for a month, then that day may be reset to normal days.
Hour-of-Day: people may select what hours of the day they would like to sign-in.   Once signed-in, a person may stay signed-in until midnight or until they have not made a request for one hour.   If extra hours of the day are selected but not used for a month, then the hours will be reset to normal hours.
Computer Capacity: people may select their computer capacity so the quality of service can match what their computer can process.
Network Capacity: people may select their network capacity so the quality of service can match what their network can communicate.
Geo-Location: is used for authentication so approved people can be identified by their physical location.
Network Name: is used for authentication so approved people can be identified by their Internet Service Provider.
Expiry Days: is the number of days that the profile is not used before it expires.   Other self-service support facilities are available to reinstate an expired profile.
Processor Width: people may select their computer processor bit width so the quality of service can match what their computer can process.
Operating System: people may select their computer operating system so the quality of service can match what their computer can do.
Browser: people may select their computer browser so the quality of service can match what their computer browser can do.
Screen Width: people may select their computer screen width in pixels so page layout can be optimised to what people can see.
Colour Resolution: people may select their computer screen colour resolution in bits per pixels so layout colour theme can be optimised to what people can see.
Security: people may select their security level to match how their computer is used or shared.
Language: people may select their human language to match the approved persons local requirement.
Time Zone: people may select their time zone so events can be displayed according to the approved persons clock.

3. Procedure:
1. From the top menu of any dashboard, click "Support..." to popup page 2901.
2. From the top menu bar, click "change my profile..." to popup page 2274.
3. From the top menu bar, click "tutorial guide..." to popup this page 164325.
4. All current profile data is shown and may be printed for reference.
5. Any field value can be changed as a data entry field or a drop down list.
6. When all changes have been made, the green tick button below the information must be clicked to approve the change.
7. Any change made will be shown with the previous value - the data is protected to prevent any additional change.
9. The page may be closed or refreshed for another change to be made.

4. Exceptions:
1. The "change my profile request" is not designed to satisfy every kind of profile change.
2. From the support dashboard, please click "Support request" and enter a request for any exceptional change to be applied.

Document Control:
2016 Oct 10 : Latest edition as (public) page 164315.     Part of common ITIL (HRM) application service.