ITIL 4.7.60 Desktop Policy Desktop Policy: * No capital costs. * Desktop computers, insurance and support are a monthly services. * The number of desktops can increase and decrease each month. * Very good technical support is the most important single issue. * Desktop computers need a full refurbishment every year - HSE requirement. * Patch management, disk space management, upgrades and support are critical desktop services. * Defective desktops are replaced in a few hours. * Optional software may be included with this very responsive service. * Desktop computers may be upgraded to laptop computers. * Security is extreme - stolen machines cannot be used. Service Level Agreement: An annual review in October each year will agree the fixed budget for the following year.   If a new budget cannot be agreed, then the current fixed budget shall continue for the following year.   Account is calendar monthly, billed on the 1st to be paid by standing order before the 1st of the following month. Desktop Policy: Desktop computers are a minor replaceable commodity of no strategic relevance.   Any make of desktop computer may be fit-for-purpose. Windows-10 is the only operating system used on all desktop computers.   Office-360 is the only software needed to complement Windows-10.   Every other application service is provided as an Internet service using Microsoft Edge. Finance: Desktops have no capital cost - like any mobile phone they are on an account that has them upgraded on a periodic basis.   Desktop account with automated remote control technical support and replacement insurance is 8 pounds per month.   Office-360 and Windows-10 have optional monthly subscription fees of 6 pounds each.   This includes a annual replacement service of a clean and sanitized refurbished desktop.   Any defective desktop is replaced within four-hours.   Every desktop includes a free keyboard, mouse and wide flat screen.   Each desktop included an annual PAT test and certification to electrical compliance standards.   Desktop insurance includes a 120 pound excess on each desktop stolen or physically damaged including fire. Laptop: Laptops have no capital cost and can be viewed as a simple upgrade on an desktop account.   Laptop account with technical support and replacement insurance is 15 pounds per month.   Office-360 and Windows-10 have optional monthly subscription fees of 6 pounds each.   This includes a annual replacement service of a clean and sanitized refurbished laptop.   Any defective laptop is replaced within four-hours.   Every laptop includes a free keyboard, mouse and wide flat screen.   Laptop insurance includes a 235 pound excess on each laptop stolen or physically damaged by dropping or fire. Data: Business data must not be stored on any desktop computer.   Data Protection regulations mandate that business data is stored in a secure encrypted environment where the business data cannot be stolen and all data access is recorded and limited to authorized people. Private data may be temporary stored on a desktop for short-term personal reasons.   Private data is not backed up and may be lost, deleted or corrupted at any time. Emails: Business emails must not be stored on any desktop computer.   Data Protection regulations mandate that business emails are stored in a secure encrypted environment where the business emails cannot be stolen and all email access is recorded and limited to authorized people. Private emails may be temporary stored on a desktop for short-term personal reasons.   Private emails are not backed up and may be lost, deleted or corrupted at any time. Documents: Business documents must not be stored on any desktop computer.   Data Protection regulations mandate that business documents are stored in a secure encrypted environment where the business documents cannot be stolen and all document access is recorded and limited to authorized people. Private documents may be temporary stored on a desktop for short-term personal reasons.   Private documents are not backed up and may be lost, deleted or corrupted at any time. Proficiency: Staff proficiency is encouraged with videos and ebooks.   Staff can be offered desktop, laptop and tablet computers at wholesale prices with full technical support and annual refurbishment.   A first class professional service for less than retail prices. Position: The slow decline of the desktop must be carefully managed to minimise operational costs. Dramatic improvements are being made and costs can be reduced by managing how computers are maintained. Example: The management of many hundreds of desktop computers for many companies has enabled the following savings to be provided. Traditional. For the last 15 years the Dell Optiplex has been installed with Windows XP and then Windows 7 operating systems.   Hard disk size was generally 40 GB with 512 to 1025 MB of memory.   The one-per-desk target was achieved in this era using MS Office as the user productivity tool.   Power consumption was on average 100 watts with 3 watts when powered off.   Capital cost was in the order of 300 pounds. Low Power Towers. A new generation of low-power desktop computers from the likes of Lenovo (IBM) have proved to be must more cost effective.   Hard disk size is 500 GB with 4 GB of memory.   Power consumption is on average 10 watts with 0.5 watts when powered off.   Capital cost is in the order of 100 pounds. Energy: A significant factor in some offices is that the new Lenovo computers do not have massive cooling fans and that makes them silent - important in a small office. Traditional. 3 watts when powered off is used to keep the on switch active.   This uses 72 watt-hours per day or 26 KWH per year.   At 15 pence per KWH, the annual cost is 4 pounds to keep a computer plugged-in but not used. Average switched-on power used is 100 watts, but this can get up to 150 watts.   A working day of 9-hours will use 900 watt-hours or 225 KWH per year of 50 weeks.   At 15 pence per KWH, the annual cost is on average 37 pounds. Low Power Towers. Only 0.5 watts when powered off is used with a more efficient way to keep the on switch active.   This uses 12 watt-hours per day or 4 KWH per year.   At 15 pence per KWH, the annual cost is 66 pence to keep a computer plugged-in but not used. Only 10 watts when powered-on to drive a quad processor, 4 GB memory and 500 GB hard disk.   A working day of 9-hours will use 90 watt-hours or 23 KWH per year.   At 15 pence per KWH, the expected annual cost is 4 pounds. Finance: Any company with traditional desktop computers is well advised to measure their energy costs and buy into our maintenance agreement.   Capital costs have been eliminated so the small start up can install what it needs to get going and the large corporation does not need to spend months on capital authorization plans.   A simple monthly subscription plan provides all hardware, all software, all technical support and a lower energy bill.   Support includes the replacement of machines and refurbishment of machines as and when appropriate.   Costs are cut in the first month and all subsequence months. Example: An office with ten traditional desktop computers will have an energy bill in excess of 400 pounds per year.   Climate change levy, VAT and renewable obligation fees may also become applicable. An office with ten low-power desktop computers will have an energy bill in the order of 40 pounds per year - a direct 90% cut in operational costs.   The reduction in energy costs enable each low-power computer to be replaced every three years.