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2.1 Service Catalogue
01. Document Subscription Service
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21.01 Document Subscription Service:
1. It is a legal obligation to manage document subscriptions for each and everybody who is sent a document.
2. Each person has the right to formally consent and opt-in to subscribe to view a document.
3. Each person has the legal right to withdraw consent at any time and opt-out of their subscription to view a document.
4. The legal obligation is to manage how and when a person subscribes and when and how they unsubscribe.

Exemple: Customer Contact Person:
1. Where a quotation or similar document it to be sent to a customer contact person, then that person must opt-in and subscribe to that document before it is sent.
2. For each customer contact person, a full history of when they consent and when they withdraw that consent must be recorded as evidence.
3. In the case of a legal dispute, the person is assumed to be innocent and the company is assumed to be guilt until evidence to the contrary is provided.
4. The management of legal evidence for each customer contact person is the mission of the document subscription service.

Exceptions:
1. Where a document is sent to a company rather than a person, then personal consent is not applicable.   When a document is emailed to "support@Computer-Management.co.uk" then prior consent is not a legal requirement.
2. Where a document is sent to a person in the normal course of business, such as an invoice, then prior consent is not a legal requirement.   A problem with sending an invoice by email to "John-Smythe@Computer-Management.co.uk" is that John-Smythe may have left and the email may be ignored.

Unsubscribe:
1. Each and every emailed document to a person MUST include an "unsubscribe" link.   By law, it must be as easy to unsubscribe as it was to subscribe in the first place.
2. It is very easy for the ICO to detect those company that choose to overlook the law by not including an "unsubscribe" link in the email.   Legal firms may have built a database of offending companies and may be offering class-action compensation for people who see an emailed document without an "unsubscribe" link.