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ISO 20001 Information Technology Infrastructure Library (ITIL)
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ISO 20001 Information Technology Infrastructure Library (ITIL):
1. To comply with ISO 20001 Information Technology Infrastructure Library that is used as the oganization structure and the roles deployed by the organization.
2. To enable the definiton of each and every job title to be a unique role identified by ITIL - the names of people may be transient but job titles are sustained with built-in sucession.   To understand that the organization shall always have a Finance Director, but the name of any Finance Director is transient and of little consequence.   To understand that the organization is greater than any one person and any one person is just care taking a role until they are succeeded by their understudy.

2. Glossary of Terms:
ISM means Information Security Manager as the person responsible.
DPO means Data Protection Officer as the person responsible - jointly and severally.
ISS means Information Technology Infrastructure Library as ISO 27001 and associated family of standards.
ISMS means Information Security Management Service as the documentation application that makes it all happen.
ICO means Information Commissioners Office as the enforcement regulator.
GDPR means General Data Protection Regulations as the legal obligations to protect Personally Identifiable Information.
PII means Personally Identifiable Information that is subject to data protection principles.
PECR means Privacy and Electronic Communication Regulations as the legal obligations when dealing with marketing and sales information.

Document Control:
1. Document Title: ISO 20001 Information Technology Infrastructure Library.
4. Description: ISO 20001 Information Technology Infrastructure Library (ITIL).
3. Keywords: ISO 20001 Information Technology Infrastructure Library.
5. Privacy: Public education service as a benefit to humanity. This is not legal advice.
2. Reference: 162001.
6. Issued: 13 Feb 2017.
7. Edition: 1.1.