| 3.7 Knowledge
01. Knowledge Search Engine | |
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| 3.7.01. Knowledge Search Engine: | | 1. The era of the Eliza Knowledge Search Engine has begun to dramatically simplify the user interface. While it will take many years to build a reasonable and capable knowledge search engine, the important first step has been taken. | | 2. Each application dashboard is dramatically simplified to a search bar so information can be presented upon request, rather than cluttering up web pages and not being read. Knowledge as business rules must evolve so the search bar becomes a positive benefit to most people. | | 3. Instead of a cluttered page with 40 or 50 links to reports and other pages, a simple search bar is shown. Enter the name of the report, form, sheet or page wanted, and it will popup. |
| Knowledge: | | 1. Knowledge is collated as Cause-Consequence pairs of information. Cause is based on the question asked in the search bar. Consequence is a web page or message that pops up as a response. | | 2. Eliza needs to be taught what keywords in questions cause what web pages to be opened. While an initial guess will be provided, Eliza may take some years to develop a comprehensive understanding of what people ask and what people wish to popup as a consequence. |
| Dashboards: | | 1. Dashboard simplification is planned in a series of simple steps. Because it is the easiest to comprehend, the quality management application also known as concerns has become the first demonstration step. Because it is important, the self-service support application is the second step. Other dashboards will follow based on experience, need and how knowledge can be collated. | | 2. A massive ITIL set of public web pages exist to be exploited by approved people, rather than by visitors. The index to the 333 ITIL web pages provide a context dependent knowledgebase that can be exploited by Eliza. |
| Question-Reply: | | 1. Each cause is represented by a question containing key words. Each consequence is represented by a reply web page number. | | 2. Questions are simplified to a list of key words that signify the core of the question. Key words are edited to handle abreviations and common spelling errors. | | 3. Any number of questions may have the same reply web page. |
| Document Control: | | 1. Document Title: Knowledge Search Engine. | | 2. Reference: 163701. | | 3. Keywords: Knowledge Search Engine. | | 4. Description: Knowledge Search Engine. | | 5. Privacy: Public education service as a benefit to humanity. | | 6. Issued: 13 Feb 2017. | | 7. Edition: 2.2. |
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