| | 4.3 Fulfilment
05. New Airport Request | | |
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| 4.3.05. New Airport Request: | | 1. Different business teams share IATA airport and country data. No one team have ownership or exclusive responsibility for this asset data. | | 2. An airport is identified by (1) a name, (2) unique IATA 3 letter code, (3) country name and (4) a 2 letter country code. It is critical to get the country correct as it is used to derive currency data. | | 3. An evidence trail of all new airport request is maintained and requests shown in reverse date order. |
| 2. Procedure: | | 1. From the branch dashboard top menu, click "support..." to popup page 2901. | | 2. From the application support top menu, click "new airport request..." to popup page 2225. | | 3. From the airport spreadsheet top menu, click "guide..." to popup page 164305 (this page). This web page provides advice on how the new airport request procedure may be used. | | 4. From the airport spreadsheet top menu, click "new..." to popup new airport request page 2224. | | 5. Enter the New Airport Name - see notes below. | | 6. Enter the 3 letter IATA code - see WorldAirportCodes.com to verify. Business rules prevent the same IATA code from being added more than once. | | 7. Enter the 2 letter ISO 3166-1 country code - this shall be verified against the official 246 country list. Business rules prevent an airport being added without a valid country code and name. | | 8. The country name is shown to verify the country code - this cannot be entered. | | 9. When all the field values are complete and correct, the image changes to give the manager the opportunity to verify everything before the New Airport is added. | | 10. When the verify button is pressed, the new airport is added and the request is recorded as evidence. | | 11. The new airport code can be selected when the quotation page is refreshed. |
| 3. Airport Name: | | 1. The name entered must be up to 32 characters so it will fit in the space assigned by the quotation document contracted to be designed by the Montage marketing company. The airport name shall automatically be capitalised. The airport name shall only contain letters and spaces without any numbers or other symbols. | | 2. The airport name should indicate the airport name, town name and country name. The country name may be the initials for GB or USA. North american airports may include the 2 letter state code, but only the first letter is capitalised. | | 3. Where the country has an embargoed, the word 'Embargo' shall prefix the airport name. |
| 4. Confirmation Phase: | | 1. Your application service shall create the new airport details in real-time and raise a request for detailed analysis to ensure that all data is complete and correct. | | 2. Each month, the list of airport codes added are cross referenced to more than one source of business data created that month. It is expected that those airport codes that are not used may be discovered using this month by month analysis. | | 3. A more detailed analysis takes several months of business data to extract the actual airport (and country) codes used. Where an airport or country code has not been used for 13 months, then it can be archived. Drop down lists must be kept of a modest size to help people to be more productive and make less errors. | | 4. For each airport code, when it was last used and how many times is has been used shall be managed. Periodically or annually, the usage counter shall be reset. | | 5. The mission is not to maintain a copy of 9000 IATA airport codes, but to maintain a small list of those IATA airport codes that are actually used. Field 14 is the usage counter and field 18 is the date last used. |
| 5. Intellectual Property: | | 1. The company owner holds the Intellectual Property Rights to all their own business data, however airport names, IATA codes, country names and ISO country codes are in the public domain. Copyright is assigned to the company who authors the business data. |
| 5. Evidence: | | 1. It may not be possible for people to enter the airport name correctly with the airport town name and airport country name within the 32 character limit. People adding new airport information may have motivations and priorities that are very different from the data integrity of the airport name asset. Validation of the airport name has proven difficult for some island territories, so some subjective verification may be needed. | | 2. The country code must be entered and verified and it may be reasonable to append the country code to the airport name in the final document. This would require extra space to be assigned to the document and may make it harder to include USA state codes. The proposal that is currencty on the table, is for the country code to be appended so the country name does not need to be part of the airport name - to be investigated. |
| Two Phase Procedure: | | 1. The new airport procedure is working well and can be improved with a two phase procedure. Monica shows when an agent adds a new airport with evidence recorded with a state as "on going". First level support team will see the interim Monica state and have a duty to verify and correct what has been added. The reply message is used to record any changes before the new airport request status is changed to Closed. | | 2. First level support team have a duty and logal obligation to keep all data accurate and up to date. Airport assets are reused by many different application services, so agents working in one application area cannot be responsible for what others do and what other need. The new airport procedure is working well, but procedures to manage usage, accuracy and to remove what is unwanted, unused and invalid is pending. |
| Airport Usage: | | 1. While airport assets are maintained, they were not managed in terms of usage. An improvement is made to include the date that an airport asset is used and to increment a counter each time it is used. Over time, usage statistics will show what is used and what is not used. Airport data that is not used must be reviewed in that it may be invalid, may be unwanted and is certainly unused and may be archived. | | 2. Your application service can be asked to process all existing transactions that use airport codes and use that data to generate usage statistics. The result will be easy to see the top 100 airports and all the airports that have not been used. Applications will be faster to download and faster to select when the airport list is reduced to what is actually needed. |
| Ask Ties/2: | | 1. How many airports? | | 2. How many times has airport ABC been used? | | 3. When was airport ABC last used? | | 4. What are the top 100 airports? | | 5. What is the rate for BHX to LAX? | | 6. What is the rate for UK to US? | | 7. What is the up-to-100kg rate for CN to UK? |
| Document Control: | | 2016 Jan 21 : Latest edition as (public) page 164305. Part of ITIL Request Fulfilment Managers responsibilities. |
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