| 21.03 Public Search Facility: |
| 1. The public have been granted the right to search and view the massive knowledge-base of ITIL associated web pages. |
| 2. First Level Support are the primary people who access this wealth of information to resolve queries made by approved and other people. |
| 3. It would be practical to restrict access to this wealth of information, but in an open and transparent way it may be of benefit to humanity. |