| 1.1 Portfolio
20 Quality Management Service | |
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| 1.1.20 Quality Management Service: | | A company without a QMS is like a boat without a rudder - it is anybody guess where it is going. | | Every effort must be taken to maintain a high degree of data quality so the data can be relied upon. | | A drop down list of predefined values has a consistent data quality, while a text field is only suitable where data quality is not critical. | | Text fields can be assigned as integer or decimal numbers only to improve data quality. | | Telephone numbers and email addresses have a style that can be enforced by real-time validation. | | Name and address field words can be capitalized to provide a more consistent quality of data. |
| Quality Manual: | | The ASP operate from their own Quality Manaual and support a Quality Manual for many customers. Each quality manual is supported with documented working procedures that cover all work undertaken. | | One of the reasons that we can deliver zero-defect software is that over many years, the source of software defects has been eliminated from working procedures. |
| QMS: | | Symbols must be eliminated where ever possible. | | An apostrophe is permitted in a persons name, but it not required in any other business data. | | The use of currency symbols may be printed differently and will have alternative meanings is other countries - GBP and USD are recommended. | | Unpredictable behaviour may evolve where data includes symbols that have different meaning to different computers. |
| Quality Management: | | The ASP provide Quality Management consultancy and provide conference speakers for ISO9000 Quality Management Standards events. | | Quality Management is not an expensive overhead, it is the only way to reduce operational costs and continually reduce costs into the future. | | Management need to be able to understand the relationship between a short-term cost saving and a potential reduction in quality that could lead to increased costs in the future. |
| Work Procedures: | | The top left key with Not, back-apostrophe and broken bar symbols must not be used - unique to UK. |
| Training: | | The ASP are able to help businesses to improve their productivity by working on documented working procedures so defects and rework can be minimized. | | In so many cases, work is done by one person and then done again by onther, or work is done and the result of that work is never used. | | Businesses evolve working procedures that must be reviewed and revised from time to time to maximise effectiveness. This is also known as Business Process Reengineering (BPR) where the role of a Quality Manual can have a significant benefit on how a company operates. |
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