| 1.5 Personnel Director
08. Recruiting Values | |
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| 15.08 Recruiting Values: | | 1. To enable the organisation to effectively recruit and retain the very best business associates, the values of the organisation are published so people know the culture, what values is measured as evidence and what values people must consistently commit to. Business associates who are customers and suppliers must comply with most of these cultural values and will be measured in a similar way. | | 2. For each value, the audit evidence that will be measured is specified and the commitment needed is plain for all to see. | | 3. By definition, a person who does not conform with all these values does not work with the business. | | 4. People are recruited and retained for two simple reasons:- | | (1) The organisation will earn more revenue than it costs to keep the person hired. The person is only hired when they have skills that can be exploited for revenue. | | (2) The person is paid with salary and benefits more than may be paid by any known competitor. The person is only retained while the benefit package is adequate. | | 5. It is possible that where people are hired because they earn more revenue that it costs to hire them. then that person could become self-employed and earn more revenue than they would have been paid. In many cases, people are advised to work for themselves and earn more than working for others. Revenue guarantees can be provided to reduce short term risks for members of the Foundation. | | 6. The culture of the business is driven by people with these values and the policies that reward these values. Values reflect character traits that can be learnt by people with an apptitude for online self-service training and continual evolution. |
| 1. Dignity and Respect: | | 1.1 Staff shall treat business associates with dignity, morality and respect regardless of their culture, religion, age, race, orientation or disability. | | Evidence as: Considerate. | | Committment as: Uphold morality. | | 1.2 Staff shall accept and respect that other business associates are individuals. | | Evidence as: Responsive to needs. | | Committment as: Uphold morality. | | 1.3 Staff shall take time to listen to business associates, think about what needs to be known to provide what business associates need. | | Evidence as: Responsive to needs. | | Committment as: Communicate effectively. | | 1.4 Staff shall communicate in an open, accurate and straight forward way using appropriate language. | | Evidence as: Effective. | | Committment as: Communicate effectively. | | 1.5 Staff shall allow business associates to maintain their dignity and feel comfortable, particularly when receiving advice and support. | | Evidence as: Considerate. | | Committment as: Uphold morality and Protect privacy. | | 1.6 Staff shall protect and respect business data, including private, confidential, sensitive and Personally Identifiable Information. | | Evidence as: Considerate and Safe. | | Committment as: Protect privacy. | | 1.7 Staff shall check with business associates about how business associates want to be addressed and use humour appropriately. | | Evidence as: Considerate. | | Committment as: Communicate effectively. | | 1.8 Staff shall respect business associates right to make their own decisions and choices about how business associates want to be supported. | | Evidence as: Responsive to needs and Considerate. | | Committment as: Uphold morality and Work co-operatively. | | 1.9 Staff shall respect business associates places of work, family relationships and facilities. | | Evidence as: Considerate. | | Committment as: Work co-operatively. | | 1.10 Staff shall respect the position of trust with business associates who need improvements and support. | | Evidence as: Considerate and Safe. | | Committment as: Work responsibly. | | 1.11 Staff shall deal sensitively and appropriately with business associates who have behaviour that they find a challenge. | | Evidence as: Effective, Safe and Considerate. | | Committment as: Work responsibly. |
| 2. Learning and Reflection: | | 2.1 Staff shall commit to learning and improving themselves in their work. | | Evidence as: Effective. | | Committment as: Continue to learn. | | 2.2 Staff shall are self-aware and regularly reflect on the work that they do, how they do it and the impact they have on business associates. | | Evidence as: Effective, Considerate and Safe. | | Committment as: Continue to learn. | | 2.3 Staff shall are honest and transparent and not afraid to say when they have done something wrong. | | Evidence as: Safe. | | Committment as: Work responsibly. | | 2.4 Staff shall support, coach and mentor business associates who need improvements and support to enable them to learn new skills and increase their self-esteem. | | Evidence as: Responsive to needs, Effective and Safe. | | Committment as: Uphold morality and Work co-operatively. | | 2.5 Staff shall seek, reflect on and learn from feedback from colleagues and business associates. | | Evidence as: Effective, Safe and Considerate. | | Committment as: Continue to learn and Work co-operatively. | | 2.6 Staff shall are open to learning from others and willing to share knowledge and best practice. | | Evidence as: Effective, Safe and Considerate. | | Committment as: Continue to learn and Work co-operatively. | | 2.7 Staff shall know their own limits and know when to seek support and advice. | | Evidence as: Safe and Effective. | | Committment as: Work responsibly. | | 2.8 Staff shall think innovatively about how to best use limited resources to come up with improvements to support business associates who need solutions and support. | | Evidence as: Effective. | | Committment as: Continue to learn and Work responsibly. |
| 3. Working together: | | 3.1 Staff shall empower, encourage and enable business associates who need improvements and support and other staff to do things for themselves and to make their own decisions. | | Evidence as: Responsive to needs and Effective. | | Committment as: Work co-operatively. | | 3.2 Staff shall communicate options and offer realistic choices to business associates who need improvements and support. | | Evidence as: Responsive to needs and Effective. | | Committment as: Communicate effectively and Uphold morality. | | 3.3 Staff shall build two-way relationships of trust with colleagues, business associates and other stake holders. | | Evidence as: Effective and Considerate. | | Committment as: Communicate effectively and Work co-operatively. | | 3.4 Staff shall commit to working with and supporting others as part of a team. | | Evidence as: Effective. | | Committment as: Work co-operatively. | | 3.5 Staff shall communicate effectively with others, using detailed and appropriate communication, including business messaging services. | | Evidence as: Safe, Effective and Well led. | | Committment as: Communicate effectively. | | 3.6 Staff shall understand and respect other business associate priorities. | | Evidence as: Responsive to needs and Considerate. | | Committment as: Work co-operatively. | | 3.7 Staff shall adapt their approach according to the individual, situation and context. | | Evidence as: Responsive to needs and Considerate. | | Committment as: Work co-operatively and Uphold morality. | | 3.8 Staff shall develop local networks and involve other professionals when needed for additional information and support. | | Evidence as: Effective Safe. | | Committment as: Work co-operatively and Uphold morality. | | 3.9 Staff shall not leak private, confidential or sensitive business information by public phone or email and shall only use encrypted communications. | | Evidence as: Safe, Effective and Well led. | | Committment as: Communicate effectively. |
| 4. Commitment to Quality: | | 4.1 Staff shall are committed and passionate about doing anything they can in their work to make business associates who need improvements and supports lives easier. | | Evidence as: Effective Well led. | | Committment as: Work responsibly. | | 4.2 Staff shall contribute to delivering customer-centerd improvements, putting the customer at the heart of everything they do and supporting them as needed. | | Evidence as: Responsive to needs and Work responsibly. | | Committment as: Work co-operatively. | | 4.3 Staff shall give business associates who need improvements and support their full attention. | | Evidence as: Responsive to needs and Considerate. | | Committment as: Communicate effectively. | | 4.4 Staff shall are authentically warm, kind, empathetic, reliable and compassionate in their actions. | | Evidence as: Considerate. | | Committment as: Work responsibly and Uphold morality. | | 4.5 Staff shall are professional and act with integrity at all times. | | Evidence as: Considerate. | | Committment as: Work responsibly. | | 4.6 Staff shall are flexible and proactive; responding calmly to what goes on in the day. | | Evidence as: Well led and Responsive to needs. | | Committment as: Work co-operatively. | | 4.7 Staff shall have clear boundaries with business associates who need improvements and support and follow procedures and guidelines in their work. | | Evidence as: Considerate Effective. | | Committment as: Work responsibly. | | 4.8 Staff shall are prepared to take positive risks, clearly explaining the consequences of risks to others. | | Evidence as: Well led Safe Considerate. | | Committment as: Work co-operatively. | | 4.9 Staff shall take personal responsibility for ensuring they contribute to the provision of excellent, safe, high quality improvements and support to others. | | Evidence as: Safe Considerate. | | Committment as: Work responsibly. | | 4.10 Staff shall have the courage to speak up and challenge others where they have concerns about the quality or safety of improvements being provided. | | Evidence as: Safe Considerate. | | Committment as: Work responsibly. |
| 5. Visionary: | | 5.1 Staff shall are passionate about growing their skills, qualiifications and experience with many evolutionary steps and no revolutionary (innovative) changes in direction. | | Evidence as: Effective. | | Committment as: Work responsibly. | | 5.2 Staff shall remain very knowledgeable about leading edge technology that will drive every increasing levels of productivity, efficiency and automation. | | Evidence as: Well led. | | Committment as: Work co-operatively. | | 5.3 Staff shall watch and analyse what others do so they do not need to make the same mistakes and can learn from the experience and investments of others. | | Evidence as: Well led. | | Committment as: Effective. | | 5.4 Staff shall reject and walk away from impossible or unlikely customer requirements. Life is too short to spend time getting paid to do something that may never be a success. | | Evidence as: Safe. | | Committment as: Uphold morality. |
| Appendix: | | ** Tell me about the times you were given an intense task with an unreasonable deadline...what..how..why.. | | ** Tell me about the times you did some work that you knew was not as good as it could be...what..how..why.. | | 1. It does not make sense to recruit smart people and then tell them what to do. It does make sense to hire smart people who know what to do and can tell you when to do it. | | 2. Every job is temporary. Loyalty is where people are given the opportunity for self advancement by continually learning new skills so they remain to make a valuable contribution to the organisation. | | 3. People are recruited when they are the very best in the world in what they do and are retained while they remain the very best in the world. To keep a job, a person is in a race to remain the very best in the world and make a contribution to the organisation. | | 4. People are recruited who have an aptitude for continual training using self-service online courses - evolutionary advancement. People recruit very good people who can make them look good by continually doing an exceptional job. People are recruited when they can continually add-value to the role of the person interviewing them. | | 5. People leave when they are no longer able to make a positive contribution to the organisation. A persons career does not need to be linear, but can have many diversions with many organisations. | | 99. The organisation needs you to have three traits as:- | | (1) Customer obsession. Empathy, garavitas, maturity, social, attire, never be critical, people skills. | | (2) Learning obsession. Be aware, sincerity, authenticity, collaboration. | | (3) Growth obsession. Grit, character, leadership. |
| Document Control: | | 1. Document Title: Recruiting Values. | | 2. Reference: 161508. | | 3. Keywords: ITIL, Recruiting Values. | | 4. Description: Recruiting Values with evidence and committment. | | 5. Privacy: Public education service as a benefit to humanity. | | 6. Issued: 11 Dec 2016. | | 7. Edition: 1.2. |
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