| Continual Improvement Manager: | | We do not have a monopoly on good ideas that can come from anybody at any time. | | We do have a vested interest to capture every good idea and by design and development turn it into a way to improve efficiency, make the business mre effective and the help staff become more productive. |
| Audits: | | Internal audits and human behaviour monitoring in the data centers can lead to all kinds of ideas where data and functions can be improved. | | Every error message is an indication of a potential way to eliminate that cause of error. | | Simple cash incentives can help from time to time where a bounty is give to good ideas, while not causing good ideas to be stockpiled at other times. |
| Cannot be Sanctioned: | | * Any improvement request that would impact on the foundation policies such as no data can be deleted cannot be sanctioned. | | * Any improvement request that could reduce security or compromise privacy such as loose sign-in rules cannot be sanctioned. | | * Any improvement request that would require a change to international standards such as HTML or SQL cannot be sanctioned. | | * Any improvement request that could cause the application not be be able to used by certain computers, printers or other equipment cannot be sanctioned. | | * Any improvement request that demands the download and installation of special software cannot be sanctioned. |
| Relentless Continual Improvements: | | An improvement idea that will lead to an increase in effectiveness of the service and increase in the productivity of people is good for all parties. | | The application that was good enough last year will not be good enough next year - continual improvements must be demanded to ensure that as the business evolves, its application service evolves in parallel. | | The bespoke user interface is designed to match corporate layout standards and any improvements that are needed shall be delivered - we understand that it is your application and it must look like your application.. |
| Practical Limits: | | Text shall be limited to about 20 rows of data to deliver acceptable response times for most users. | | Images shall be limited to about 100,000 bytes using a file format as PNG. | | Audio shall be limited to about 100,000 bytes using a file format as MP3. | | Video is not yet supported by any open international standards and so a special Flash download may have to be used pending HTML5 standards. |
| We choose not to: | | ..develop a set of web pages or service for an up-front fee - plenty of student designers may build your HTML web pages at £100 per page. | | ..operate web systems that have been developed by other people to different standards that may fail from time to time. | | ..deliver web services that contain bugs, that crash your computer or can be hacked by SQL injections, buffer overflow and other common defects. |
| | | Improvement Plan: | | The Service Improvement Plan (SIP) is a formal plan to implement improvements to services and IT processes. The SIP is used to manage and log improvement initiatives triggered by Continual Service Improvement. | | Generally speaking, improvement initiatives are either | | . Internal initiatives pursued by the service provider on his own behalf, for example to improve processes or make better use of resources | | . Initiatives which require the customer’s cooperation, for example if some of the agreed service levels are found to be no longer adequate | | The following information is typically contained within the Service Improvement Plan: |
| Improvement Data: | | 1. Process or service concerned | | 2. Person in charge of the process (Process Owner) or service (Service Owner) | | 3. Initiative owner (person in charge of the initiative, often Service Management roles like e.g. Service Level Manager, Capacity Manager, Availability Manager, Process Owner, Service Owner) | | 4. Approval from senior management (initiative approved by …) | | 5. Description of the initiative | | 6. Source of the measure (e.g. Service Review, Process Audit) | | 7. Business case | | . 1. Expected outcome of the initiative | | . 2. Cost estimate | | . 3. Specific desired result of the initiative, e.g. a specific decrease in cost for providing a service | | 8. Implementation schedule and status | | . 1. Target date | | . 2. Current status |
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