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Change Manager
Project Manager
Development Manager
Deployment Manager
Valdation Manager
Configuration Manager
Knowledge Manager


Transition Division

ITIL : 3.6 Configuration Manager

3.6 Configuration Manager:
  01 Data Life Cycle  
  02 Evidence Management  
  03 Menu Navigation  

Configuration Manager:
While a lot of focus may be given to new development and testing, the vast majority of software is reusable and needs to be configured to match each clients bespoke set of business requirements.
Our Configuration Manager needs to keep a lot of balls up in the air at the same time to determine what facilities can be plugged in to different applications - they may be dealing with fifty parts at a time with variour terminology changes going on in parallel.
Configuration of data objects is paramount as no testing can begin until the database is established.
The Configuration Manager has many internal tools and utilities to keep a handle on all the little parts that make up a service - attention to detail with diligence makes the whole thing work.

Computing in the cloud:
Our web-based application services have considerable benefits over old windows-based systems that should not be influenced by a conversion project.
Application in the cloud are scalable to any number of users with only modest database administration costs.
Applications are free of any dependent computer of smart phone restrictions - any browser on any computer with any operating system can be used.
Applications may be used by authorized people from any location; in the office, with a client, one the road and from home.
Costs are reduced by eliminating the need to install software on computers, by making certain that all user are always using the very latest version of the application and automating business continuity from multiple remote data centers.

Multiple Language Support:
Built into the infrastructure of all our web application services is support for multiple human languages.
Implementation is generally where each authorized user selects the language that they choose to work with and this is stored in their user profile.   When that user signs in, the user interface uses the human language that they have pre-selected.
Many people using different human languages can use the application service at the same time and share data as if they were all using the same human language.   Multiple language support carries no processing overhead as only one language file is loaded to process any one transaction.

Translation:
Data is stored in the database in the language that the data is entered.
Business notes and comments can be translated into another human language in a simply way that may be adequate for internal business use.   Translation is not to legal quality and should not be used in external correspondance that is subject to terms and conditions.
Management information may be generated in different languages from data stored in the database, but that information canot be translated again into another language.   True round-trip translation facilities are not provided.

  
Configuration Data:
1. Unique identifier
2. Name
3. Description
4. CI owner/ person in charge
5. Classification
. 1. Category (e.g. Service, Hardware, Software, Document, Staff ...)
. 2. Type (e.g. Server, Printer, ... - refinement of the classification into categories)
6. Manufacturer information
. 1. Manufacturer name
. 2. Serial number
. 3. License number/ reference to license contract
7. Version
8. Modification history of the CI Record
. 1. Date of creation
. 2. Modifications
. 3. Description of modification
. 4. Date
. 5. Person in charge
9. Location
. 1. Physical location, if applicable
. 2. Logical location, if applicable (e.g. fileserver directory)
10. Status history (description of the life cycle of a CI with status values, as for example Undergoing Test, ..., „Active“, ..., „Undergoing Maintenance“, ..., „Out of Operation“, ...)
. 1. Present status and version
. 2. Status and version history (historical Changes to the status of the CI or Changes planned for the future)
.. 1. Status change
.. 2. Description
.. 3. Time and date of the Change in status
11. Relationships to IT services
12. Relationships to other CIs, e.g.
. 1. Is a component of
. 2. Is associated with
. 3. Uses
. 4. Is a characteristic of
. 5. Is a new version of
. 6. Will be replaced by
13. Relationships to other data objects within Service Management
. 1. Incident Records
. 2. Problem Records
. 3. Known Errors
. 4. Change Records
14. License details
15. Document references
. 1. Contractual documentation
. 2. Operating documentation
. 3. User documentation
. 4. Emergency-relevant documentation
. 5. Other documentation

Document Control:
1. Document Title: Configuration Manager.
2. Reference: 163600.
3. Keywords: ITIL, Configuration Management.
4. Description: Configuration Management.
5. Privacy: Public education service as a benefit to humanity.
6. Issued: 11 Dec 2016.
7. Edition: 1.2.