| ITIL : 3.5 Service Validation and Test Manager |
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| Test Manager: | | Our Test Managers must understand the business procedures that user perform and have an idea of how the technology interacts. | | Every defect that a Test Manager fails to identified will be quickly signaled by a user - not many people has such a focus on what they failed to do. | | Testing costs more than development because operational failures are unacceptable. | | The implication of correcting a logic defect that corrupts the database is so significant that every possible test must be undertaken to prevent such an occurance. | | While we have the ability to architect zero defect softwre, that does not mean that the specification of requirements is 100% perfect - problems can still exist where the impact of a design change was not fully understood. |
| Computing in the cloud: | | Our web-based application services have considerable benefits over old windows-based systems that should not be influenced by a conversion project. | | Application in the cloud are scalable to any number of users with only modest database administration costs. | | Applications are free of any dependent computer of smart phone restrictions - any browser on any computer with any operating system can be used. | | Applications may be used by authorized people from any location; in the office, with a client, one the road and from home. | | Costs are reduced by eliminating the need to install software on computers, by making certain that all user are always using the very latest version of the application and automating business continuity from multiple remote data centers. |
| Test Data: | | It is unacceptable for Developers and Test Managers to have access to real data, so all test data must be manufactured. | | It can take a long time to create a set of consistent test data and a real understanding of the business is needed to ensure that the data truely reflects the way the business runs. At the general level, each new record has a cost on one pound and at least a screen full of records are needed to verify page overflow and normal search navigation. | | In every case where a test has failed to detect a specification defect, it has been the design of the test data that proved to be inadequate - we must employ professional test data designers. |
| Translation: | | Data is stored in the database in the language that the data is entered. | | Business notes and comments can be translated into another human language in a simply way that may be adequate for internal business use. Translation is not to legal quality and should not be used in external correspondance that is subject to terms and conditions. | | Management information may be generated in different languages from data stored in the database, but that information canot be translated again into another language. True round-trip translation facilities are not provided. |
| Conversion: | | We have had a lot of experience in converting Microsoft Windows-based client-server systems to modern web-based application services. | | Where existing Visual Studio, Visual Basic or C++ source code exists with Access, Sequal, ADO or SQL Server; then a good deal of automatic conversion can take place to generate modern web page and MySQL specifications. | | Dialogue flow can be hard to visualize from source code, so some test data can have a dramatic impact in bringing the system to life so behaviour can be fully understood. Where the old and new applications can be demonstrated side-by-side, then the scope of business requirements is well and truely verified. |
| Security: | | We deliver a more secure service than any in-house server system by using purpose built highly secure remote data centers in different places. | | PCI-DSS standards are manadated by FSA regulation for the storage of insurance data with a life of at least seven years. | | Data replication betwen data centers using encrypted message switching services ensure that multiple copies of all data are store within a few seconds of each transaction. Business continuity is NOT created with online tape backup, but with database mirrors on spinning disks in at least three data centers. |
| Document Control: | | 1. Document Title: Service Validation and Test Manager. | | 4. Description: Service Validation and Test Manager. | | 3. Keywords: Service Validation and Test Manager. | | 5. Privacy: Public education service as a benefit to humanity. | | 6. Issued: 14 Feb 2017. | | 7. Edition: 1.2. |
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